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Write to us: I have been double charged

Fill in the form below if you believe you have paid more than once
for the same trip over the Storebælt Bridge.

Please write the license plate from the car that you used when crossing the bridge.
Please write the license plate from the car that you used when crossing the bridge.
Please choose the vehicle type of the car that you used when crossing the bridge

Special agreement for autocamper above 6 m in length and under 3500 kg.

If you have failed to register your autocamper for our autocamper agreement ahead of your crossing on the bridge, you will pay our list price of 610 DKK.

In order to achieve a discount when crossing the bridge in the future, you have to sign up for our autocamper agreement. Read more about the agreement and sign up here.

Choose 1. payment method used *
Fill in the eBooking number that you used as your payment method when crossing the bridge. The eBooking number contains 8 digits and is found on your eBooking ticket.
Fill in the full number of the fuel card that you used as your payment method when crossing the bridge. The full number should contain 16 digits
Fill in your bizz-number of 16 digits. Make sure that it is the bizz-number that you paid with when crossing the bridge. You can find your bizz-number on the side of your bizz unit. If you are a customer of Brobizz, you can find your bizz-number via your account on their website or via their app.
Fill in the paid amount from your crossing in the Danish currency DKK.
Choose 2. payment method used *
Fill in the eBooking number that you used as your payment method when crossing the bridge. The eBooking number contains 8 digits and is found on your eBooking ticket.
Fill in the full number of the fuel card that you used as your payment method when crossing the bridge. The full number should contain 16 digits
Fill in your bizz-number of 16 digits. Make sure that it is the bizz-number that you paid with when crossing the bridge. You can find your bizz-number on the side of your bizz unit. If you are a customer of Brobizz, you can find your bizz-number via your account on their website or via their app.
Fill in the paid amount from your crossing in the Danish currency DKK.
In case of a refund, please fill in the following information.
Write a comment regarding your claim. Please describe the issue in details in order for us to look into your claim as fast as possible.
Please attach any relevant documentation (ex. the receipt from your crossing or your registration certificate).

Call us

Note that we experience longer waiting times in certain time periods.
Opening hours
Monday - Friday 08.30 - 11.30