Privacy Policy for storebaelt.dk

This privacy policy sets out how A/S Storebæltsforbindelsen ("we" or "us") processes your personal data in connection with road traffic passage across the Storebælt Bridge, your Customer Agreement with A/S Storebælt, your use of A/S Storebælt's website www.storebælt.dk as well as in connection with communication to/from you.

See also our cookie policy
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1. Data Controller

The legal entity responsible for the processing of your personal data is:

A/S Storebæltsforbindelsen
Vester Søgade 10
1601 Copenhagen V
CVR number: 10634970
Email: persondata@storebaelt.dk
Tel: +45 33935200
(Hereinafter called “Storebælt”).

2. Description of the processing

2.1 Customer agreement with A/S Storebæltsforbindelsen (Local agreement, Disability agreement, Commuter discount, Campervan agreement)

Storebælt may process the following general personal data about the Customer when the Customer enters into a Customer Agreement with Storebælt:

Contact data (name, address, postcode, city, country, email and telephone number), vehicle number plate and chassis number of the associated vehicle, OBE serial number, customer number of the issuing company, location data, images of the vehicle, motor vehicle type (if any), weight and environmental class of the vehicle, fuel card number, bank details (if any).
For Storebælt's business customers: company name, CVR no. and contact details of the contact person.

Purpose

Storebælt receives and processes data about the Customer, including name, address, email, registration number of the vehicle and OBE serial number from the Issuer about which the Customer has provided data. This is for the purpose of administering and maintaining the customer agreement with the Customer for use when crossing in order that the Customer obtains the agreed discount.

Storebælt will share updates of the data with the Issuer for as long as the Agreement is in force, with the purpose of ensuring correct collection and payment.

Contact data and the personal data that may arise from a Customer enquiry are also processed for the purpose of responding to and managing the Customer's enquiries to Storebælt's customer service function and for the purpose of sending out service messages. Data used for this is collected directly from the Customer.

Where Storebælt assumes that a Customer's contact data is not up to date, e.g. if Storebælt has attempted to send physical or electronic mailings and these have been returned because of an invalid address, Storebælt may collect data from other sources, such as CVR, an operator or business partner, with the aim of administering and ensuring correct updates of the Customer's contact data.

Data in connection with a Customer wishing to set up a Disability agreement with Storebælt is processed for the purpose of setting up and administering a Storebælt Disability agreement. This data is collected from the Danish Association of the Physically Disabled. Storebælt can pass on this data to a supplier who assists in the administration of the Disability agreement.
The Customer will automatically obtain a commuter discount if, within the same month, the Customer has made more than 14 trips on his/her number plate payment agreement, or if the Customer has made more than 14 trips on his/her bizz with a maximum of 2 different number plates. The Customer's registration number, OBE serial number and location data are used.

Legal basis

The legal basis for the processing is the EU General Data Protection Regulation (GDPR) Article 6.1.b (necessary for the performance of a contract to which the Customer is a party).
The legal basis for the processing is the EU General Data Protection Regulation (GDPR) Article 6.1.a (Consent) for the processing and transfer of personal data for use in the administration of a Disability agreement.

Storage

Storebælt stores personal data for as long as necessary for the purposes stated above.
Personal data in relation to a Customer's contractual relationship is stored for as long as a Customer relationship exists and a maximum of 3 years after the termination of the Contractual relationship.

Receipts and responses to enquiries by Customer Service are stored for 13 months and, where they relate to accounting information, for 5 years plus the current year.
Personal data in connection with legal action is stored for as long as the case is pending and up to 10 years after the legal action has ended.

2.2 Storebælt’s website

Categories of personal data

Storebælt may process the following general personal data about the Customer or other physical persons when they use Storebælt's digital platforms:

Personal data, as noted in section 2.1, the IP address of the device used, the type of device using Storebælt's digital platforms (e.g. computer, tablet or mobile phone) and general digital behaviour collected via cookies or other tracking technology on Storebælt's websites and on Storebælt's social media pages.

Purpose

Storebælt processes the personal data of Customers and other visitors on the digital platforms for essential, statistical and functional purposes. This includes the need to optimise the user experience on Storebælt's digital platforms, e.g. to maintain Storebælt’s digital platforms. Some of the processing is undertaken on the basis of cookie collection by Storebælt itself or via third-party cookies. Read more about this in Storebælt's cookie policy: 

The sources from which this personal data is collected for the above purposes are the Customer, Storebælt's websites and other online sources/websites on which third-party cookies have been set. Read more about this in Storebælt's cookie policy.

Legal basis

The legal basis for the processing is the EU General Data Protection Regulation (GDPR) Article 6.1.f (legitimate interest), in which Storebælt's legitimate interest is to optimise and maintain its digital platforms and to target marketing.

Storage

Storebælt stores Customers' and other visitors' personal data for as long as it is necessary for the purposes set out above.

Personal data in relation to the Customer's customer relationship and digital behaviour in connection with this, which is not based on cookie collection, is stored for as long as a customer relationship exists and a maximum of 3 years after termination of the contractual relationship with the Customer.

Personal data collected via cookies is deleted according to Storebælt's cookie policy. 

2.3. Surveys and satisfaction surveys

Categories of personal data

In connection with sending out of surveys and satisfaction surveys, Storebælt processes general personal data. This includes name, address, email and telephone number.

Purpose

The contact data is processed for the purpose of contacting you in connection with surveys that aim to investigate certain market conditions; and satisfaction surveys where the objective is to optimise and support operations with input from your answers.
The data is collected directly from the data subject.

Legal basis

The legal basis for processing is the EU General Data Protection Regulation (GDPR) Article 6.1.f (legitimate interest), where Storebælt's legitimate interest is to be able to administer and support the business and to be able to keep you updated on important matters.

The storage period

Personal data in connection with satisfaction surveys is stored for up to 1 year.
Surveys are stored for as long as the relevant area to be surveyed is ongoing.

2.4 Competition participation

Categories of personal data

Storebælt processes competition participants' general personal data including name, address, telephone number, email address plus any marketing consent in connection with competition participation.

Purpose

The processing is undertaken with the objective of being able to contact the winner of the competition and for statistical purposes in certain cases.

In some cases, the processing is also undertaken in order to be able to send marketing material to the competition participant provided that the competition participant has registered for this in connection with the competition. Storebælt may also process personal data to target marketing.

Legal basis

The legal basis for the processing is the EU General Data Protection Regulation (GDPR) Article 6.1.f (legitimate interest), where Storebælt's legitimate interest is to contact the winner, compile statistics, send out and target marketing and ensure correct and up-to-date personal data.

Storage

Contact data submitted by non-winning competition entrants will be stored until the competition has ended and the winner has received the prize.

The winner's contact data is stored for 3 years from receipt of the prize. Accounting data in relation to the winner’s prize distribution is, however, stored for 5 years from the end of the financial year in which the prize is distributed.

Contact data submitted for the purpose of receiving marketing material is stored for as long as the marketing consent remains valid and until 2 years after the Customer or recipient has withdrawn consent to receive marketing or if the Customer or recipient has not opened newsletters over a longer period.

2.5 Recording of telephone conversations

Categories of personal data

Storebælt processes general personal data about the person contacting Storebælt's Customer Service by telephone. This includes name, telephone number, Customer number from the issuer, email address; and other general personal data relating to the enquiry if the person has consented to Storebælt recording the telephone call.

The date is collected directly from the data subject.

Purpose

Storebælt's purpose for processing is to be able to document the telephone conversation you have had with our employees. We also use the conversation to train our employees and for quality assurance in general.

Legal basis

The legal basis for the processing is the EU General Data Protection Regulation (GDPR) Article 6.1.a (Consent). The Customer may withdraw consent to the processing at any time.

Storage

Up to 3 months from when the conversation was recorded.

2.6 Registration for traffic information

Categories of personal data

Storebælt processes general personal data about you when you are registered for traffic information. This comprises contact data (name, address, postcode, city, country, email and telephone number).

The data is collected directly from the data subject.

Purpose

Traffic information plus data on weather and traffic conditions on the Storebælt link sent via email or SMS either permanently or for a limited period.

Legal basis

The legal basis for the processing is the EU General Data Protection Regulation (GDPR) Article 6.1.f (legitimate interest), where Storebælt's legitimate interest is to respond to enquiries made to Storebælt.

Storebælt collects data from you directly.

Storage

Storebælt stores personal data for as long as it is necessary for the purposes stated above.

2.7 Payment by cash or card at the Storebælt facility (when the Customer does not have a Storebælt agreement)

Categories of personal data

Storebælt processes general personal data about the Customer. This includes contact data (name, address, postcode, city, country, email address and telephone number); image of the vehicle and number plate, payment card data (for credit card payment), fuel card information (for payment by fuel card), location data, vehicle type.

Purpose

Storebælt processes the data for the purpose of collecting and administering the payment.
The data is collected directly from the data subject or from the Danish vehicle register if no legal payment has been received for a passage.

Legal basis

The legal basis for the processing is the EU General Data Protection Regulation (GDPR) Article 6.1.f (legitimate interest), where Storebælt's interest is to charge for the crossing).

Storage

Storebælt will store personal data for as long as it is necessary for the purposes stated above.
In connection with cash and credit card payments, Storebælt stores images of the vehicle and number plate for a maximum of 180 days after the completion of the transaction in accordance with the regulations in the Sund & Bælt Holding A/S Act.

Transaction data is stored for 5 years plus the current year in accordance with the requirements set out in the Danish Bookkeeping Act.

2.8 Monitoring of the Storebælt bridge and toll station

Categories of personal data

Storebælt processes image and video material on drivers using the Storebælt bridge and on Customers at Storebælt's toll station. The material contains data about vehicle type, number plate, ownership of a vehicle and location data.

Purpose

Image and video material on the Storebælt Bridge is used for safety purposes to ensure the safety of road traffic.

Image and video material that is stored is used for documentation in the case of non-payment for a passage.

Image and video material from the toll station may also be used for issues regarding liability in the case of an insurance claim in the event of a collision at the toll station.

Image and video material may also be passed on to the police in the event of a court order.
Image and video material from the Storebælt Bridge is used in relation to any claims that may arise in connection with any damage to the bridge caused by you.

The data is collected directly from the data subject. When settling a claim or in connection with an insurance matter, the Storebælt Bridge may consult the Motor Vehicle Register, which is why additional data about the insurance status of the vehicle is collected for this purpose from the Motor Vehicle Register.

Image and video material may be passed on to, for example: the police in connection with investigations and speed checks; to other partners in connection with the calculation of a claim for damage to the bridge or to insurance companies.

Legal basis

Inventory of claims in connection with damages to the bridge and the toll system: EU General Data Protection Regulation Art. 6.1.C (necessary for compliance with a legal obligation), pursuant to the Act on Sund & Bælt § 17.

Insurance cases: EU General Data Protection Regulation Art. 6.1.F (balancing of interests, where the interest of the Great Belt Bridge is to assess a compensation claim).

Speed monitoring at the Great Belt Bridge: EU General Data Protection Regulation Art. 6.1.E (necessary for the performance of a task carried out in the public interest), pursuant to the Act on Sund & Bælt §§ 3 and 17.

Disclosure of video material to, for example, the Police in connection with investigative cases: EU General Data Protection Regulation Art. 6.1.E in conjunction with the data protection law § 8, para. 4, cf. EU General Data Protection Regulation Art. 10.

Storage

Images from the toll facility are stored for 90 days, after which they are automatically deleted.

Images and video recordings from the Storebælt Bridge are stored for 72 hours, after which they are automatically deleted.

3. Recipients of personal data (disclosure and transfer)

Storebælt does not pass on your personal data unless it is a legal requirement, or it is necessary to fulfil an agreement that Storebælt has entered into with you or in the event that Storebælt wishes to pursue a claim or debt from you.

Storebælt also uses suppliers to whom the Customer's personal data is entrusted, typically in connection with the operation, development and hosting of, for example, communication and marketing solutions, preparation of market analyses and IT systems for processing business data.

These suppliers are data processors for Storebælt and process personal data as instructed by Storebælt. Storebælt has entered into written data processing agreements with these data processors.

The data processors are subject to confidentiality and may not use the personal data for purposes other than those specified in the data processing agreement.

4. Transfers to countries outside the EU/EEA

Storebælt transfers personal data to both data processors and sub-data processors established within and outside the EU/EEA respectively. In cases where personal data is transferred to data processors and/or sub-processors outside the EU/EEA, Storebælt ensures that the legal basis for the transfer is in accordance with the data protection legislation in force at any time. Further data about the specific transfer basis may be obtained by contacting Storebælt.

5. The data subject's rights under Article 3 of EU General Data Protection Regulation (GDPR)

If Storebælt processes personal data about you, you have the right to request access, correction and deletion of your personal data as well as the right to object to the processing of your personal data and to have the processing of the personal data restricted.

If the processing of the personal data is based on consent, you have the right to withdraw the consent at any time. Withdrawal will not affect the legality of the processing carried out prior to the withdrawal of consent.

You also have the right to receive the personal data that you yourself have provided in a structured, commonly used and machine-readable format (data portability).

There may be conditions or limitations to these rights. It is therefore not certain that you, for example, have the right to data portability in a specific case – this depends on the specific circumstances in connection with the processing activities. It is not always possible, for example, to comply with a deletion request if Storebælt has a legitimate reason to store the personal data.

When Storebælt processes personal data about you, you can exercise your rights by contacting kundeservice@sbf.dk. Also, you can always lodge a complaint with a data protection supervisory authority, e.g. the Danish Data Protection Agency).

Last updated 7 July, 2023