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Privacy Policy for storebaelt.dk

This Privacy Policy clarifies how A/S Storebæltsforbindelsen (“we” or “us”) processes your personal information in connection with the services offered by www.storebaelt.dk.

See also our cookies policy, where you can see which cookies we use as well as links to guidance on disabling cookies in different browsers.

1. Data controller

The legal entity responsible for processing your personal data is:

A/S Storebæltsforbindelsen
Vester Søgade 10
DK-1601 Copenhagen V

CVR number: 10634970
E-mail: persondata@sbf.dk
Phone: +45 33935200

(Hereinafter referred to as “Storebælt”)

2. Description of processing

2.1 Customer agreement with A/S Storebæltsforbindelsen. (Local Agreement, Disability Agreement, Commuter Agreement, Motorhome Agreement)

Categories of personal data

Storebælt may process the following general personal data about the customer when the customer enters into a customer agreement with Storebælt:

Contact details (name, address, postcode, town/city, country, e-mail address, and phone number), registration number and chassis number of the associated vehicle, OBE serial number, customer number of the issuing company, location data, pictures of the vehicle, motor vehicle type (if any), weight and environmental class of the vehicle, fuel card number, bank details (if any), and CPR number when signing up for a disability agreement.

As regards Storebælt’s business customers, the company name, CVR number, and contact details of the contact person are also processed.

Purpose

Storebælt receives and processes information about the customer, including their name, address, e-mail address, registration number of the vehicle, and OBE serial number from the issuer that the customer has provided information about, for the purpose of administering and maintaining the customer agreement with the customer for use when crossing so that the customer receives the agreed discount.

Storebælt will share updated information with the issuer for as long as the agreement is valid for the purpose of ensuring correct payment requests and payment.

The contact details and personal data that may be provided in the course of a customer enquiry are also processed for the purpose of responding to and administering customer enquiries made to Storebælt’s customer services and for the purpose of sending out service notifications. Information for this purpose is collected directly from the customer.

Where Storebælt can assume that a customer’s contact details are not up to date, such as when Storebælt has tried to send out physical or electronic mailings and these have been returned with a notification of an invalid address, Storebælt may collect information from other sources, such as CVR, an operator, or a partner, for the purpose of administering and ensuring the accurate updating of the customer’s contact details.

CPR numbers and the information that a customer wishes to set up a disability agreement with Storebælt are processed for the purpose of setting up and administering a Storebælt Disability Agreement. This information is collected from the Danish Association of the Physically Disabled. Storebælt may pass on this information to a supplier who is assisting the administration of the disability agreement.

Legal basis

The legal basis for processing is the EU General Data Protection Regulation, article 6.1.b (necessary for the performance of a contract to which the data subject is party).

The legal basis for processing is the EU General Data Protection Regulation, article 6.1.a (consent), for the processing and transfer of personal data for the administration of a disability agreement.

Storage

Storebælt will store personal data as long as necessary for the purposes stated above.

Personal data in relation to a customer’s contractual relationship is stored as long as there is a customer relationship and for a maximum of 3 years after the end of the contractual relationship.

Enquiries received by customer services and their responses are stored for 6 months and, where these relate to accounting information, for 5 years plus the current year.

Personal data in connection with a lawsuit is stored for as long as the case is ongoing and for up to 10 years following its conclusion.

2.2 Storebælt website

Categories of personal data

Storebælt may process the following general personal data on a customer or other physical persons when they use Storebælt’s digital platforms:

personal data, as mentioned in section 2.1, IP address of the device used, the type of device using Storebælt’s digital platforms (e.g. computer, tablet, or mobile phone), and general digital behaviour collected via cookies or other tracking technology on Storebælt’s websites and on Storebælt’s social media pages.

Purpose

Storebælt processes customers’ and other visitors’ personal data on the digital platforms for necessary, statistical, and functional purposes, including to be able to optimise the user experience on Storebælt’s digital platforms, e.g. to maintain Storebælt’s digital platforms. Part of the processing is done on the basis of the collection of cookies by Storebælt itself or via third-party cookies. You can find out more about Storebælt’s cookie policy here: https://storebaelt.dk/cookie-politik-for-storebaelt-dk/

The sources from which this personal data is collected for the above purposes are the customer, Storebælt’s websites, and other online sources/websites to which third-party cookies have been added. You can find out more about this in Storebælt’s cookie policy here: https://storebaelt.dk/cookie-politik-for-storebaelt-dk/   

Legal basis

The legal basis for processing is the EU General Data Protection Regulation, article 6, paragraph 1, letter f (legitimate interest), where Storebælt’s legitimate interest is to optimise and maintain its digital platforms and to target marketing. 

Storage

Storebælt will store customers’ and other visitors’ personal data for as long as necessary for the stated purposes.

Personal data in relation to a customer’s contractual relationship and digital behaviour in relation to this that is not based on the collection of cookies is stored as long as there is a customer relationship and for a maximum of 3 years after the end of the contractual relationship with the customer.

Personal data collected on the basis of cookies is deleted in accordance with Storebælt’s cookie policy, which can be found here: https://storebaelt.dk/cookie-politik-for-storebaelt-dk/  

2.3. Surveys and satisfaction surveys

Categories of personal data

In connection with sending out surveys and satisfaction surveys, Storebælt processes general personal data such as name, address, e-mail address, and phone number.

Purpose

The contact information is processed for the purpose of contacting you in connection with surveys intended to investigate specific market conditions and satisfaction surveys so as to optimise and support the business using input from your response.

The data is collected directly from the data subject.

Legal basis

The legal basis for processing is the EU General Data Protection Regulation, article 6, paragraph 1, letter f (legitimate interest), where Storebælt’s legitimate interest is to be able to administer and support the business and to be able to inform you about significant matters.

Storage period

Personal data in relation to satisfaction surveys is stored for up to 1 year.

Surveys are stored for as long as the relevant area to be surveyed remains ongoing.

2.4. Recording of telephone calls

Categories of personal data

Storebælt processes the general personal data of a person who contacts Storebælt’s customer services by phone, such as their name, phone number, customer number from issuers, e-mail address, and other general personal data that the enquiry may relate to if the person has agreed that Storebælt may record the phone call.

The data is collected directly from the data subject.

Purpose

The purpose of processing is to document the phone call.

Legal basis

The legal basis for processing is the EU General Data Protection Regulation, article 6, paragraph 1, letter a (consent). The customer may withdraw their consent to processing at any time.

Storage period

Up to 3 months from the time the call is recorded.

2.5 Registration for traffic information

Categories of personal data

Storebælt processes general personal data about you when you are registered for traffic information, including: contact information (name, address, postcode, town/city, country, e-mail address, and phone number).

The data is collected directly from the data subject.

Purpose

To receive traffic information and information about the weather and traffic conditions on the Storebælt crossing by e-mail or SMS for a permanent or limited period.

Legal basis

The legal basis for processing is the EU General Data Protection Regulation, article 6 paragraph 1, letter f (legitimate interest), where Storebælt’s legitimate interest is to reply to enquiries made to Storebælt.

Storebælt collects data directly from you.

Storage period

Storebælt will store personal data as long as necessary for the stated purposes.

2.6. Payment by cash or card at the Storebælt facility (when the customer does not have a Storebælt agreement)

Categories of personal data

Storebælt processes general personal data about the customer, including: contact details (name, address, postcode, town/city, country, e-mail address, and phone number), photo of your vehicle and number plate, payment card information (for credit card payment), fuel card information (for payment by petrol card), location data, vehicle type.

Purpose

Storebælt processes the data for the purpose of collecting and administering the payment.

The data is collected directly from the data subject or from the Danish vehicle register if no legal payment has been received for a crossing.

Legal basis

The legal basis for processing is the EU General Data Protection Regulation, article 6.1.f (legitimate interest), where Storebælt’s interest is to charge for the crossing.

Storage period

Storebælt will store personal data as long as necessary for the purposes stated. 

In relation to cash and credit card payments, Storebælt stores photos of your vehicle and number plate for a maximum of 180 days after the completion of the transaction in accordance with the rules of the Danish Act on Sund & Bælt.

Information on your transactions will be stored for 5 years plus the current year in accordance with the requirements set out in the Danish Bookkeeping Act.

2.7 Monitoring of the Storebælt Bridge and toll booth

Categories of personal data

Storebælt processes image and video material on motorists on the Storebælt Bridge and on customers at the Storebælt toll booth.  The material contains information about the vehicle type, number plate, and location data.

Purpose

Stored image and video material is used for documentation in the event that someone crosses without paying.

Image and video material from the toll booth can also be used for issues regarding liability in the case of an insurance claim in the event of a collision at the toll booth.

Image and video material can also be passed on to the police when there is a court order.

The data is collected directly from the data subject.

Legal basis

EU General Data Protection Regulation article 6.1.f (necessary to fulfil a legitimate interest) where Storebælt’s interest is to document legal payment or to clarify the course of events in the lanes. 

Storage period

Images and video recordings from the toll booth are stored for 6 months, after which they are automatically deleted.

3. Recipients of personal data

Storebælt does not disclose your personal data unless it is a legal requirement or it is necessary to fulfil an agreement that Storebælt has entered into with you.

Storebælt also uses suppliers to whom the customer’s personal data is transferred, typically in connection with the operation, development, and hosting of, for example, communication and marketing solutions, the preparation of market analyses, and IT systems for processing business data.

These suppliers are data processors for Storebælt and process personal data as instructed by Storebælt. Storebælt has entered into written data processor agreements with these data processors.

The data processors are subject to confidentiality agreements and may not use the personal data for purposes other than those specified in the data processor agreement.

4. Transfers to countries outside the EU/EEA

In some cases, Storebælt transfers personal data to data processors established outside the EU/EEA for the specific purposes mentioned in section 2. Storebælt is aware of the rules for this and will always ensure that the necessary guarantees are in place when a transfer takes place to a country outside the EU/EEA.

Transfers will take place based on the transfer basis of the European Commission’s standard contracts, as published by the Commission, and will take place in accordance with the EU General Data Protection Regulation article 49.1, b-e.

The customer is entitled to a copy of the transfer basis, which can be obtained by contacting Storebælt.

5. The data subject’s rights in accordance with Article 3 of the EU General Data Protection Regulation

If Storebælt processes personal data about you, you have the right to request to see it, to have it corrected, or to have it deleted, as well as the right to oppose to the processing of your personal data and have the processing of your personal data restricted.

If the processing of personal data is based on consent, you have the right to withdraw consent at any time. Withdrawal will be of no significance to the legality of processing undertaken before consent was withdrawn.

You also have the right to receive the personal data that you yourself have provided in a structured, commonly used, and machine-readable format (data portability).

Conditions or restrictions may be attached to these rights. Therefore, there is no guarantee that you have the right to data portability in a specific case, for example. This is dependent on the actual circumstances in connection with the processing activities. For example, it may not always be possible to comply with a deletion request if Storebælt has a legitimate reason to store the personal data.

When Storebælt processes personal information about you, you can exercise your rights by contacting kundeservice@sbf.dk, and you can always submit a complaint to a data protection supervisory authority, e.g. the Danish Data Protection Agency in Denmark.

 

Last updated: 9 November 2021

Language: English

Language: English