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I’ve received an invoice from Storebælt

In certain cases, you may receive an invoice after crossing the Storebælt Bridge. Here's what you need to do if you receive an invoice.

If you’ve received an invoice from Storebælt and had an active number plate payment agreement or bizz with you when you crossed, please contact our accounts department using the email address stated on the invoice.

The accounts department can help you transfer the crossing to your active product so that you obtain the relevant discount on the crossing.

If you didn't have an active bizz or number plate payment agreement when you crossed, the invoice must be paid at pay.storebaelt.dk

Terms

Please note that if the invoice is not paid before the due date, you will be charged an additional fee of DKK 600.

Why have I received an invoice?

You will receive an invoice if it has not been possible to collect your payment for crossing the Storebælt Bridge.

This may be because the boom was up when you drove through the toll booth. The boom may have been up if there was a problem with the Storebælt Bridge’s payment system.

I have a bizz or number plate payment agreement

Sometimes you may still receive an invoice, even if you have a bizz or number plate payment agreement.

If your agreement was blocked at the time you crossed, e.g. because your payment card had expired, Storebælt cannot charge you for your crossing via your bizz or number plate payment agreement.

If you have an older bizz, the toll booth may not be able to pick up the signal. If this is the case, we recommend that you get your bizz replaced by your issuer before your next crossing.

How to pay your invoice

If you didn't have an active bizz or number plate payment agreement when you crossed, the invoice must be paid at pay.storebaelt.dk

You must use the registration number and invoice number stated on the invoice you received.

Do you have further questions?

If you have any questions about the invoice, please write to the accounts department using the email address stated on the invoice.

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Language: English

Language: English