Have you received an invoice?
In certain cases, you may receive an invoice after crossing the Storebælt Bridge. Here's what you need to do if you receive an invoice.
Do you have an active product?
If you’ve received an invoice from Storebælt and had an active number plate payment agreement or bizz with you when you crossed, please contact our accounts department using the email address stated on the invoice.
The accounts department can help you transfer the crossing to your active product so that you obtain the relevant discount on the crossing.
If you didn't have an active bizz or number plate payment agreement when you crossed, the invoice must be paid at pay.storebaelt.dk
Only the owner of the vehicle can contact us
Please note that if the invoice is not paid before the due date, you will be charged an additional fee of DKK 600.
Questions and answers
Why have I received an invoice?
Why have I received an invoice?
You will receive an invoice if it has not been possible to collect your payment for crossing the Storebælt Bridge.
This may be because the boom was up when you drove through the toll booth. The boom may have been up if there was a problem with the Storebælt Bridge’s payment system.
How to pay your invoice
How to pay your invoice
If you didn't have an active bizz or number plate payment agreement when you crossed, the invoice must be paid at pay.storebaelt.dk
You must use the registration number and invoice number stated on the invoice you received.
What happens if I drive through the toll booth without paying?
What happens if I drive through the toll booth without paying?
If you drive through the toll booth without paying, A/S Storebælt will charge a surcharge of DKK 600 in addition to the regular price.
The same applies if, in connection with using a green discount for commercial vehicles, there are discrepancies between the data registered and the actual vehicle. Also in this case a DKK 600 surcharge will apply.
I have a leased car
I have a leased car
If you lease a car, the owner of the car – that is, the leasing company – will receive the invoice, and therefore they must be the ones to contact us if there are any questions about the invoice received.
I have received a reminder
I have received a reminder
If you do not pay your invoice by the due date, you will receive a reminder.
If the second reminder is not paid, the owner of the car will be sent to debt collection.
I have received a fee of 600 DKK
I have received a fee of 600 DKK
In some cases, you may be charged a fee of 600 DKK in addition to the price of the passage. This may occur, for example, if the invoice is not paid on time before the due date.
Do you have further questions?
Do you have further questions?
If you have any questions about the invoice, please write to the customer service using the email address stated on the invoice.